FAQ

Frequently Asked Questions

How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–15 business days, depending on your location.

You will receive a tracking number by email once your order has been shipped.

How can I track my order?
You can track your shipment anytime using our Track Order page.

Simply enter the tracking number from your shipping confirmation email to view the latest tracking updates.

When will I receive my tracking number?
Tracking numbers are usually sent within 1–3 days after your order has been processed and shipped.

Please allow 24–72 hours for tracking updates to appear once the carrier has scanned the package.

What if my order is delayed?
Shipping times may occasionally vary due to high demand, customs processing, or carrier delays.

If your order appears delayed, please contact our support team and we will gladly assist you.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing your order.

Once an order has been processed or shipped, changes may no longer be possible.

What if my item arrives damaged?
If your product arrives damaged or defective, please contact us immediately with a photo of the item. Our support team will review the issue and arrange a suitable solution.

How can I contact support?
If you have any questions about your order, our support team is here to help.

📧 admin@relivrahealth.com